{"id":3,"date":"2026-07-08T13:09:03","date_gmt":"2026-07-08T13:09:03","guid":{"rendered":"http:\/\/zero-eg.com\/?page_id=3"},"modified":"2026-09-03T02:30:23","modified_gmt":"2026-09-02T23:30:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/zero-eg.com\/en\/privacy-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b:<\/strong> 2 \u0633\u0628\u062a\u0645\u0628\u0631 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062a\u062d\u062a\u0631\u0645 Zero \u062e\u0635\u0648\u0635\u064a\u0629 \u0632\u0648\u0627\u0631 \u0648\u0639\u0645\u0644\u0627\u0621 \u0648\u0628\u0627\u0626\u0639\u064a \u0627\u0644\u0645\u0648\u0642\u0639 <a href=\"https:\/\/zero-eg.com\/en\/\">zero-eg.com<\/a>. \u062a\u0648\u0636\u062d \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 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\u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. \u0645\u0646 \u0646\u062d\u0646 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zero \u0645\u0646\u0635\u0629 \u062a\u062c\u0627\u0631\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u062a\u0639\u0645\u0644 \u0641\u064a \u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0645\u0635\u0631 \u0627\u0644\u0639\u0631\u0628\u064a\u0629. \u0644\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0623\u0648 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629: \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a <a href=\"mailto:e-commerce@mobileplus-egypt.com\">e-commerce@mobileplus-egypt.com<\/a> \u0623\u0648 \u0648\u0627\u062a\u0633\u0627\u0628\/\u0647\u0627\u062a\u0641 <a href=\"https:\/\/wa.me\/201099914797\" target=\"_blank\" rel=\"noopener\">01099914797<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u0642\u062f \u0646\u062c\u0645\u0639\u0647\u0627<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0628 \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644: \u0627\u0644\u0627\u0633\u0645\u060c \u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0643\u0644\u0645\u0629 \u0627\u0644\u0645\u0631\u0648\u0631 \u0627\u0644\u0645\u0634\u0641\u0631\u0629.<\/li>\n<li>\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0644\u062a\u0633\u0644\u064a\u0645: \u0627\u0644\u0639\u0646\u0648\u0627\u0646\u060c \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u0627\u0644\u0643\u0645\u064a\u0629\u060c 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\u0648\u062d\u0644 \u0627\u0644\u0646\u0632\u0627\u0639\u0627\u062a.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. \u0627\u0644\u0623\u0637\u0641\u0627\u0644 \u0648\u0627\u0644\u0631\u0648\u0627\u0628\u0637 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0644\u0645\u0648\u0642\u0639 \u063a\u064a\u0631 \u0645\u0648\u062c\u0647 \u0639\u0645\u062f\u064b\u0627 \u0644\u0645\u0646 \u0644\u0627 \u064a\u0645\u0644\u0643 \u0627\u0644\u0623\u0647\u0644\u064a\u0629 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629 \u0644\u0625\u0628\u0631\u0627\u0645 \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621 \u062f\u0648\u0646 \u0648\u0644\u064a \u0623\u0648 \u0645\u0645\u062b\u0644 \u0642\u0627\u0646\u0648\u0646\u064a. \u0648\u0642\u062f \u064a\u062d\u062a\u0648\u064a \u0627\u0644\u0645\u0648\u0642\u0639 \u0639\u0644\u0649 \u0631\u0648\u0627\u0628\u0637 \u0623\u0648 \u0645\u062d\u062a\u0648\u0649 \u0644\u062c\u0647\u0627\u062a \u062e\u0627\u0631\u062c\u064a\u0629 \u0644\u0627 \u062a\u062a\u062d\u0643\u0645 Zero \u0641\u064a \u0633\u064a\u0627\u0633\u0627\u062a\u0647\u0627\u061b \u0631\u0627\u062c\u0639 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062c\u0647\u0629 \u0642\u0628\u0644 \u062a\u0642\u062f\u064a\u0645 \u0628\u064a\u0627\u0646\u0627\u062a\u0643 \u0644\u0647\u0627.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. \u0627\u0644\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0642\u062f \u0646\u062d\u062f\u062b \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0639\u0646\u062f \u062a\u063a\u064a\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0623\u0648 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629 \u0623\u0648 \u0627\u0644\u062a\u0639\u0627\u0642\u062f\u064a\u0629\u060c \u0648\u062a\u0638\u0647\u0631 \u0627\u0644\u0646\u0633\u062e\u0629 \u0627\u0644\u0633\u0627\u0631\u064a\u0629 \u0648\u062a\u0627\u0631\u064a\u062e\u0647\u0627 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0635\u0641\u062d\u0629. \u0644\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0623\u0648 \u0627\u0644\u0634\u0643\u0648\u0649 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0623\u0639\u0644\u0627\u0647\u060c \u0645\u0639 \u0627\u062d\u062a\u0641\u0627\u0638\u0643 \u0628\u062d\u0642\u0648\u0642\u0643 \u0644\u062f\u0649 \u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0635\u0629 \u0648\u0641\u0642 \u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0627\u0644\u0645\u0635\u0631\u064a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0642\u0627\u0646\u0648\u0646 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0631\u0642\u0645 151 \u0644\u0633\u0646\u0629 2020 \u0648\u0644\u0627\u0626\u062d\u062a\u0647 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a\u0629.<\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> 2 September 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zero respects the privacy of visitors, customers, and sellers using <a href=\"https:\/\/zero-eg.com\/en\/\">zero-eg.com<\/a>. This policy explains the data we may collect, why we use it, the parties involved in orders, payments, finance, and shipping, and your available choices. Read it together with our Terms &amp; Conditions and Returns &amp; Exchanges Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who we are and how to contact us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zero is an e-commerce platform operating in Egypt. For privacy questions or requests, email <a href=\"mailto:e-commerce@mobileplus-egypt.com\">e-commerce@mobileplus-egypt.com<\/a> or contact us via <a href=\"https:\/\/wa.me\/201099914797\" target=\"_blank\" rel=\"noopener\">WhatsApp\/phone +20 109 991 4797<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Data we may collect<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account and contact data: name, phone number, email, and encrypted password.<\/li>\n<li>Order and delivery data: address, items, quantity, seller, invoice, order status, and return\/exchange history.<\/li>\n<li>Transaction data needed for payment or finance: selected method, transaction status, reference number, and information requested by the provider to assess eligibility or provide the service.<\/li>\n<li>Seller data: identity, business, contact, and account information required for verification, store management, and settlements.<\/li>\n<li>Technical data: IP address, device and browser type, cookies, security\/error logs, and website usage information.<\/li>\n<li>Customer-service communications and documents you voluntarily provide to resolve an order, complaint, or dispute.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Why we use data<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To create accounts and manage orders, invoices, delivery, and after-sales service.<\/li>\n<li>To process payment or refer a finance request to your selected provider and show its approval or rejection.<\/li>\n<li>To prevent fraud, protect accounts and the website, and verify identity where needed.<\/li>\n<li>To communicate about orders, complaints, and warranties and meet legal and accounting obligations.<\/li>\n<li>To improve website performance, usability, and error diagnosis.<\/li>\n<li>To send marketing only where there is appropriate consent or another lawful basis, with an opt-out.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Payments and installments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you select a card, wallet, bank installment plan, or financing service such as Halan or Souhoola, the data needed to process the request is sent to the selected provider or bank under its terms, privacy notice, and applicable agreement. Approval, credit limit, term, total cost, fees, and debit schedule are determined by the provider and become final only after they are shown to and accepted by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where card information is entered into the payment provider&#8217;s secure page or frame, Zero does not retain the full card number or CVV. We may retain the transaction reference, result, and information needed for accounting and support. We do not advertise \u201c0% interest\u201d or another finance benefit unless it is supported by a valid offer and agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Who may receive data<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The seller responsible for the order, only as needed for fulfilment, warranty, and after-sales service.<\/li>\n<li>Paymob, payment providers, banks, and the finance provider selected by the customer, including Halan and Souhoola where contractually enabled.<\/li>\n<li>Shipping, delivery, and communications providers needed to fulfil the order.<\/li>\n<li>Hosting, security, analytics, and technical support providers acting as necessary to provide the service.<\/li>\n<li>Government, regulatory, or judicial authorities where required by law or to protect rights and prevent fraud.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell personal data. Independent third parties, particularly banks and finance providers, may apply their own privacy notices and terms, which customers should review before accepting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use cookies necessary for the cart, login, security, language, and settings. Measurement or marketing cookies may be used when enabled and subject to the available settings and consent. Browser controls can manage cookies, but disabling necessary cookies may prevent parts of the website from working.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Retention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We keep data only as long as needed to fulfil orders, warranties, support, and dispute resolution, or for periods required by applicable laws, regulations, tax\/accounting duties, and contracts. We then delete or anonymize data where possible unless a legal retention duty applies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We apply appropriate technical and organizational measures to reduce the risk of loss, unauthorized use, or disclosure. No electronic method is 100% secure, so we review controls and restrict access to those who need it for their work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Your rights and choices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subject to applicable law and regulatory limitations, you may ask to know what data relates to you, correct it, erase it where retention is no longer necessary, object to certain processing, or withdraw prior consent without affecting processing completed before withdrawal. We may verify your identity and keep information required by law, to protect rights, or to resolve disputes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Children and external links<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The website is not intentionally directed to anyone who lacks legal capacity to purchase without a parent or legal representative. External links or content may be governed by third-party policies outside Zero&#8217;s control; review those policies before providing data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Updates and complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this policy when services, legal requirements, or contractual terms change. The current version and date appear on this page. Contact us using the details above for a privacy request or complaint. You retain your rights before competent authorities under Egyptian law, including Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: 2 \u0633\u0628\u062a\u0645\u0628\u0631 2026 \u062a\u062d\u062a\u0631\u0645 Zero \u062e\u0635\u0648\u0635\u064a\u0629 \u0632\u0648\u0627\u0631 \u0648\u0639\u0645\u0644\u0627\u0621 \u0648\u0628\u0627\u0626\u0639\u064a \u0627\u0644\u0645\u0648\u0642\u0639 zero-eg.com. \u062a\u0648\u0636\u062d \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u0642\u062f \u0646\u062c\u0645\u0639\u0647\u0627\u060c<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":10479,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/10479"}],"wp:attachment":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}