{"id":8169,"date":"2026-07-26T16:58:15","date_gmt":"2026-07-26T13:58:15","guid":{"rendered":"https:\/\/zero-eg.com\/?page_id=8169"},"modified":"2026-09-03T02:26:25","modified_gmt":"2026-09-02T23:26:25","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/zero-eg.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b:<\/strong> 2 \u0633\u0628\u062a\u0645\u0628\u0631 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u0633\u0639\u0649 \u0641\u064a Zero 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Zero \u0648\u0627\u0644\u0628\u0627\u0626\u0639 \u063a\u064a\u0631 \u0645\u0633\u0624\u0648\u0644\u064a\u0646 \u0639\u0646 \u0641\u0642\u062f \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u064f\u0631\u0643\u062a \u0639\u0644\u0649 \u0627\u0644\u062c\u0647\u0627\u0632 \u0641\u064a \u0627\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u062a\u064a \u064a\u0633\u0645\u062d \u0628\u0647\u0627 \u0627\u0644\u0642\u0627\u0646\u0648\u0646.<\/li>\n<li>\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u0631\u062a\u0641\u0639\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u062a\u062e\u0636\u0639 \u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u0631\u0642\u0645 \u0627\u0644\u0645\u0633\u0644\u0633\u0644 \u0648\u0641\u062d\u0635 \u0641\u0646\u064a \u0645\u0648\u062b\u0642 \u0642\u0628\u0644 \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0646\u062a\u064a\u062c\u0629.<\/li>\n<li>\u0627\u0644\u0623\u0643\u0648\u0627\u062f \u0648\u0627\u0644\u0628\u0631\u0627\u0645\u062c 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 <a href=\"https:\/\/wa.me\/201099914797\" target=\"_blank\" rel=\"noopener\">\u0648\u0627\u062a\u0633\u0627\u0628 01099914797<\/a> \u0623\u0648 <a href=\"mailto:e-commerce@mobileplus-egypt.com\">e-commerce@mobileplus-egypt.com<\/a>\u060c \u0648\u0623\u0631\u0633\u0644 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0648\u0633\u0628\u0628 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0635\u0648\u0631\u064b\u0627 \u0648\u0627\u0636\u062d\u0629 \u0639\u0646\u062f \u0648\u062c\u0648\u062f \u062a\u0644\u0641 \u0623\u0648 \u0627\u062e\u062a\u0644\u0627\u0641.<\/li><li>\u0646\u0631\u0627\u062c\u0639 \u0627\u0644\u0623\u0647\u0644\u064a\u0629 \u0648\u0646\u0648\u0636\u062d \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0625\u0631\u0633\u0627\u0644 \u0648\u0623\u064a \u062a\u0643\u0644\u0641\u0629 \u0645\u0633\u0645\u0648\u062d \u0628\u0647\u0627 \u0642\u0628\u0644 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0625\u062c\u0631\u0627\u0621.<\/li><li>\u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u062a\u062a\u0645 \u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u0631\u0642\u0645 \u0627\u0644\u0645\u0633\u0644\u0633\u0644 \u0648\u0627\u0644\u0645\u0644\u062d\u0642\u0627\u062a \u0648\u0627\u0644\u0641\u062d\u0635\u060c \u062b\u0645 \u0646\u0628\u0644\u063a\u0643 \u0628\u0627\u0644\u0642\u0628\u0648\u0644 \u0648\u0627\u0644\u0628\u062f\u064a\u0644 \u0623\u0648 \u0645\u0633\u0627\u0631 \u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u062a\u0633\u0644\u064a\u0645<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0638\u0647\u0631 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0634\u062d\u0646 \u0648\u0645\u0648\u0639\u062f \u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0639\u0646\u062f \u0625\u062a\u0645\u0627\u0645 \u0627\u0644\u0637\u0644\u0628\u060c \u0648\u0642\u062f \u064a\u062e\u062a\u0644\u0641\u0627\u0646 \u062d\u0633\u0628 \u0627\u0644\u0645\u062d\u0627\u0641\u0638\u0629 \u0648\u0627\u0644\u0648\u0632\u0646 \u0648\u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u0645\u0646\u062a\u062c.<\/li>\n<li>\u064a\u062a\u0648\u0641\u0631 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0627\u0644\u0633\u0631\u064a\u0639 \u0641\u0642\u0637 \u0639\u0646\u062f\u0645\u0627 \u064a\u0638\u0647\u0631 \u0627\u0644\u062e\u064a\u0627\u0631 \u0644\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0644\u0645\u0646\u0637\u0642\u0629 \u0648\u0642\u062a \u0627\u0644\u0637\u0644\u0628.<\/li>\n<li>\u0627\u0641\u062d\u0635 \u0633\u0644\u0627\u0645\u0629 \u0627\u0644\u0639\u0628\u0648\u0629 \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\u060c \u0648\u0627\u0631\u0641\u0636 \u0627\u0644\u0634\u062d\u0646\u0629 \u0623\u0648 \u062f\u0648\u0651\u0646 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0629 \u0645\u0639 \u0645\u0646\u062f\u0648\u0628 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0625\u0630\u0627 \u0638\u0647\u0631 \u062a\u0644\u0641 \u0623\u0648 \u0639\u0628\u062b \u0648\u0627\u0636\u062d\u060c \u062b\u0645 \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0641\u0648\u0631\u064b\u0627.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0648\u0627\u0644\u062f\u0641\u0639 \u0628\u0627\u0644\u062a\u0642\u0633\u064a\u0637<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u064a\u0628\u062f\u0623 \u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0628\u0639\u062f \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0631\u062a\u062c\u0639 \u0648\u0641\u062d\u0635\u0647 \u0648\u0642\u0628\u0648\u0644\u0647\u060c \u0648\u064a\u0643\u0648\u0646 \u0628\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0645\u0642\u0628\u0648\u0644\u0629 \u0641\u0639\u0644\u064a\u064b\u0627 \u0648\u0641\u0642 \u0627\u0644\u0641\u0627\u062a\u0648\u0631\u0629.<\/li>\n<li>\u064a\u064f\u0639\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0625\u0644\u0649 \u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0645\u062a\u0649 \u0643\u0627\u0646 \u0630\u0644\u0643 \u0645\u0645\u0643\u0646\u064b\u0627. \u0645\u062f\u0629 \u0638\u0647\u0648\u0631\u0647 \u064a\u062d\u062f\u062f\u0647\u0627 \u0627\u0644\u0628\u0646\u0643 \u0623\u0648 \u0634\u0631\u0643\u0629 \u0627\u0644\u0628\u0637\u0627\u0642\u0629 \u0623\u0648 \u0627\u0644\u0645\u062d\u0641\u0638\u0629 \u0623\u0648 \u0645\u0642\u062f\u0645 \u0627\u0644\u062f\u0641\u0639 \u0628\u0639\u062f \u0623\u0646 \u062a\u0635\u062f\u0631 Zero \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0631\u062f.<\/li>\n<li>\u0641\u064a \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0645\u0648\u0644\u0629 \u0623\u0648 \u0627\u0644\u0645\u0642\u0633\u0637\u0629\u060c \u062a\u0631\u0633\u0644 Zero \u0637\u0644\u0628 \u0627\u0644\u0625\u0644\u063a\u0627\u0621 \u0623\u0648 \u0627\u0644\u0631\u062f \u0625\u0644\u0649 Paymob \u0648\u0627\u0644\u062c\u0647\u0629 \u0627\u0644\u0645\u0645\u0648\u0644\u0629\/\u0627\u0644\u0628\u0646\u0643 \u0627\u0644\u0645\u062e\u062a\u0627\u0631\u060c \u0648\u062a\u062a\u0648\u0644\u0649 \u0627\u0644\u062c\u0647\u0629 \u062a\u0639\u062f\u064a\u0644 \u0623\u0648 \u0625\u0644\u063a\u0627\u0621 \u062e\u0637\u0629 \u0627\u0644\u062a\u0642\u0633\u064a\u0637 \u0648\u0641\u0642 \u0639\u0642\u062f\u0647\u0627 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0647\u0627. \u0644\u0627 \u064a\u064f\u062f\u0641\u0639 \u0631\u062f \u0646\u0642\u062f\u064a \u0645\u0628\u0627\u0634\u0631 \u0628\u064a\u0646\u0645\u0627 \u064a\u0638\u0644 \u0627\u0644\u062a\u0632\u0627\u0645 \u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0642\u0627\u0626\u0645\u064b\u0627 \u0625\u0644\u0627 \u0628\u062a\u0639\u0644\u064a\u0645\u0627\u062a \u0645\u0643\u062a\u0648\u0628\u0629 \u0645\u0646 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629.<\/li>\n<li>\u0623\u064a \u0631\u0633\u0648\u0645 \u062a\u0645\u0648\u064a\u0644 \u0623\u0648 \u0645\u0635\u0631\u0648\u0641\u0627\u062a \u0625\u062f\u0627\u0631\u064a\u0629 \u0623\u0648 \u062a\u0643\u0644\u0641\u0629 \u0625\u0644\u063a\u0627\u0621\/\u0633\u062f\u0627\u062f \u0645\u0628\u0643\u0631 \u062a\u062e\u0636\u0639 \u0644\u0639\u0642\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0639 \u0627\u0644\u0628\u0646\u0643 \u0623\u0648 \u0634\u0631\u0643\u0629 \u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0648\u0627\u0644\u0642\u0627\u0646\u0648\u0646\u060c \u0648\u064a\u062c\u0628 \u0623\u0646 \u062a\u0639\u0631\u0636\u0647\u0627 \u0627\u0644\u062c\u0647\u0629 \u0627\u0644\u0645\u062e\u062a\u0635\u0629 \u0628\u0648\u0636\u0648\u062d. \u0644\u0627 \u062a\u0636\u064a\u0641 Zero \u0641\u0627\u0626\u062f\u0629 \u0623\u0648 \u0639\u0645\u0648\u0644\u0629 \u062a\u0642\u0633\u064a\u0637 \u0625\u0644\u0649 \u0633\u0639\u0631 \u0627\u0644\u0645\u0646\u062a\u062c \u0645\u0646 \u062a\u0644\u0642\u0627\u0621 \u0646\u0641\u0633\u0647\u0627.<\/li>\n<li>\u0644\u0627 \u062a\u062e\u0635\u0645 \u0645\u0635\u0631\u0648\u0641\u0627\u062a \u0634\u062d\u0646 \u0623\u0648 \u0645\u0639\u0627\u0644\u062c\u0629 \u0639\u0646\u062f \u062b\u0628\u0648\u062a \u0623\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u062e\u0627\u0637\u0626 \u0623\u0648 \u0645\u0639\u064a\u0628 \u0623\u0648 \u062a\u0627\u0644\u0641 \u0628\u0633\u0628\u0628 \u0627\u0644\u0645\u062a\u062c\u0631 \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639. \u0648\u0641\u064a \u063a\u064a\u0631 \u0630\u0644\u0643 \u0644\u0627 \u064a\u062e\u0635\u0645 \u0625\u0644\u0627 \u0645\u0627 \u064a\u0633\u0645\u062d \u0628\u0647 \u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0648\u0645\u0627 \u062a\u0645 \u062a\u0648\u0636\u064a\u062d\u0647 \u0644\u0644\u0639\u0645\u064a\u0644 \u0645\u0633\u0628\u0642\u064b\u0627.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0628\u0627\u0626\u0639\u0648\u0646 \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0645\u0639\u0631\u0648\u0636\u064b\u0627 \u0645\u0646 \u0628\u0627\u0626\u0639 \u0639\u0628\u0631 \u0627\u0644\u0645\u0646\u0635\u0629\u060c \u062a\u0638\u0647\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0628\u0627\u0626\u0639 \u0648\u0627\u0644\u0636\u0645\u0627\u0646 \u0641\u064a \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0635\u0641\u062d\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u060c \u0648\u064a\u0638\u0644 \u0627\u0644\u0628\u0627\u0626\u0639 \u0645\u0633\u0624\u0648\u0644\u064b\u0627 \u0639\u0646 \u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u062d\u0642\u0648\u0642 \u0627\u0644\u0636\u0645\u0627\u0646 \u0648\u0641\u0642 \u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0648\u0627\u062a\u0641\u0627\u0642\u0647 \u0645\u0639 Zero. \u062a\u062a\u0648\u0644\u0649 Zero \u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0644\u0634\u0643\u0648\u0649 \u0648\u0644\u0627 \u062a\u0646\u062a\u0642\u0635 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0645\u0646 \u0627\u0644\u062d\u0642\u0648\u0642 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629 \u0644\u0644\u0645\u0633\u062a\u0647\u0644\u0643.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0628\u062f\u0623 \u0627\u0644\u0634\u0643\u0648\u0649 \u0645\u0639 Zero \u0639\u0628\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0623\u0639\u0644\u0627\u0647 \u0644\u0625\u062a\u0627\u062d\u0629 \u062d\u0644\u0647\u0627 \u0633\u0631\u064a\u0639\u064b\u0627. \u0648\u0625\u0630\u0627 \u0644\u0645 \u062a\u064f\u062d\u0644\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u062c\u0647\u0627\u0632 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0639\u0644\u0649 \u0627\u0644\u062e\u0637 \u0627\u0644\u0633\u0627\u062e\u0646 <strong>19588<\/strong> \u0623\u0648 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u0646\u0648\u0627\u062a\u0647 \u0627\u0644\u0631\u0633\u0645\u064a\u0629\u060c \u062f\u0648\u0646 \u0623\u0646 \u064a\u0639\u0646\u064a \u0630\u0644\u0643 \u0648\u062c\u0648\u062f \u062a\u0628\u0639\u064a\u0629 \u0623\u0648 \u0634\u0631\u0627\u0643\u0629 \u0628\u064a\u0646 Zero \u0648\u0627\u0644\u062c\u0647\u0627\u0632.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Returns, Exchanges &amp; Refunds Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> 2 September 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zero aims to make returns and exchanges clear and easy. This policy applies to eligible orders without limiting any stronger right provided by Egyptian law, the product warranty, or the applicable payment\/finance agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Reason<\/th><th>Time limit<\/th><th>Required condition<\/th><th>Outcome and cost<\/th><\/tr><\/thead><tbody><tr><td>Wrong, materially different, or damaged on delivery<\/td><td>Notify us promptly after discovery and within the applicable legal or contractual period<\/td><td>Keep the item, packaging, and accessories; use it only as needed to identify the issue<\/td><td>After verification: replacement or refund as required by law; the customer does not pay return shipping where the store or seller is at fault<\/td><\/tr><tr><td>Change of mind for an eligible item<\/td><td>Within 15 days of delivery<\/td><td>Unused, in original condition and packaging, with accessories, gifts, and invoice<\/td><td>Refund of the accepted item value; actual return shipping may apply where legally permitted and disclosed<\/td><\/tr><tr><td>Defect appearing after use<\/td><td>During the statutory warranty or the manufacturer\/seller warranty, whichever provides the stronger right<\/td><td>The defect must not result from misuse or unauthorized repair; inspection applies<\/td><td>Repair, replacement, or refund according to inspection, law, and warranty, at no extra cost where the defect is confirmed<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Mobiles and electronics<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return the same serial-numbered device with its original box, all accessories, gifts, and invoice.<\/li>\n<li>For change-of-mind returns, the item must have no scratches, damage, signs of use, or missing parts.<\/li>\n<li>Opening the package alone does not remove a customer right where opening was necessary to discover a defect or mismatch, subject to the product type and applicable law.<\/li>\n<li>Back up your data, sign out, and remove screen locks and Apple\/Google accounts before inspection. To the extent permitted by law, Zero and the seller are not responsible for data left on the device.<\/li>\n<li>High-value items are subject to documented serial-number matching and technical inspection.<\/li>\n<li>Activated codes\/software, hygiene or personal-use products, and sealed accessories may be non-returnable after opening or activation, except for defects, mismatch, or a mandatory legal right.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to request a return<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Contact us via <a href=\"https:\/\/wa.me\/201099914797\" target=\"_blank\" rel=\"noopener\">WhatsApp +20 109 991 4797<\/a> or <a href=\"mailto:e-commerce@mobileplus-egypt.com\">e-commerce@mobileplus-egypt.com<\/a>. Include the order number, reason, and clear photos for damage or mismatch.<\/li><li>We review eligibility and explain the shipping method and any legally permitted cost before action.<\/li><li>After receipt, we verify the serial number and accessories and inspect the item, then notify you of acceptance, replacement, or the refund route.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping and delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping cost and expected delivery time appear at checkout and may vary by governorate, weight, and availability.<\/li>\n<li>Express delivery is available only when shown for the item and location at checkout.<\/li>\n<li>Inspect the package on delivery. Refuse it or record visible damage\/tampering with the courier and contact us promptly.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds and installment payments<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A refund starts after the returned item is received, inspected, and accepted, and is based on the accepted item value shown on the invoice.<\/li>\n<li>Refunds are issued to the original payment method where possible. Posting time is controlled by the bank, card issuer, wallet, or payment provider after Zero issues the refund.<\/li>\n<li>For financed or installment orders, Zero submits the cancellation\/refund request to Paymob and the selected bank\/finance provider. That provider adjusts or cancels the plan under its agreement and procedures. No direct cash refund is made while the finance obligation remains open unless the provider gives written instructions.<\/li>\n<li>Finance charges, administrative fees, and early-settlement or cancellation costs are governed by the customer&#8217;s agreement with the bank\/finance provider and applicable law and must be clearly disclosed by that provider. Zero does not add interest or an installment commission to the product price on its own.<\/li>\n<li>No shipping or processing cost is deducted where the item is proven wrong, defective, or damaged due to the store or seller. Otherwise, only legally permitted and previously disclosed costs may be deducted.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Sellers and complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where an item is listed by a marketplace seller, the seller and warranty details appear in the order or product page. The seller remains responsible for conformity and warranty rights under the law and its agreement with Zero. Zero coordinates the request and complaint, and this policy does not limit statutory consumer rights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact Zero first using the details above so we can resolve the complaint promptly. If it remains unresolved, you may contact the Egyptian Consumer Protection Agency through hotline <strong>19588<\/strong> or its official channels. This does not imply affiliation or partnership between Zero and the Agency.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: 2 \u0633\u0628\u062a\u0645\u0628\u0631 2026 \u0646\u0633\u0639\u0649 \u0641\u064a Zero \u0625\u0644\u0649 \u062c\u0639\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0636\u062d\u064b\u0627 \u0648\u0633\u0647\u0644\u064b\u0627. \u062a\u0646\u0637\u0628\u0642 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0639\u0644\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0624\u0647\u0644\u0629<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8169","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages\/8169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/comments?post=8169"}],"version-history":[{"count":3,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages\/8169\/revisions"}],"predecessor-version":[{"id":10478,"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/pages\/8169\/revisions\/10478"}],"wp:attachment":[{"href":"https:\/\/zero-eg.com\/en\/wp-json\/wp\/v2\/media?parent=8169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}