Last updated: September 2, 2026

Zero respects the privacy of its website visitors, customers, and sellers. zero-eg.com. This policy explains what data we may collect, why we use it, who we may work with for order fulfillment, payment, financing, and shipping, and the options available to you. This policy should be read in conjunction with our Terms and Conditions and Return and Exchange Policy.

1. About Us and Contact Us

Zero is an e-commerce platform operating in the Arab Republic of Egypt. For inquiries or privacy requests: Email e-commerce@mobileplus-egypt.com Or WhatsApp/Phone 01099914797.

2. Data we may collect

  • Account and contact information: Name, phone number, email address, and encrypted password.
  • Order and delivery data: Address, products, quantity, seller, invoice, order status, and exchange or return record.
  • Payment and financing details required for the transaction: the chosen payment method, transaction status, reference number, and information required by the payment or financing provider to assess eligibility and perform the service.
  • Seller data: Identity, activity, communication and account data necessary for verification, store management and settlements.
  • Technical data: IP address, device and browser type, cookies, security and error logs, and how to use the site.
  • Correspondence, customer service, and any documents you voluntarily submit to address a request, complaint, or dispute.

3. Why do we use data?

  • Account creation, order management, invoices, delivery, and after-sales service.
  • Make the payment or refer the financing request to the entity you choose, and show the result of acceptance or rejection.
  • Preventing fraud, protecting accounts and the site, and verifying identity when needed.
  • Communicating regarding the request, complaint, or warranty, and fulfilling legal and accounting obligations.
  • Improving site performance, user experience, and fault measurement.
  • Sending marketing when there is appropriate approval or legal basis, with the option to stop it.

4. Payment and installments

When choosing a card, wallet, bank installment plan, or financing services like Hala or Suhaila, the necessary data to process the request is sent to the chosen service provider or bank according to its terms, privacy policy, and applicable contract. Financing approval, credit limit, term, cost, fees, and debit date are determined by the service provider and are not final until presented to and approved by the customer.

When you enter your card details into a secure payer page or window, Zero does not retain your full card number or CVV security code; we may only retain the transaction reference, result, and data necessary for accounting and support. We do not advertise «zero interest» or any financing benefit unless it is stipulated in a valid offer and contract.

5. With whom might we share the data?

  • The seller concerned with the order shall provide the necessary preparation, warranty and after-sales service.
  • Paymob and the payment providers, banks and funding entities chosen by the customer, including immediate and easy activation upon contractual agreement.
  • Shipping, delivery and communication companies necessary to complete the order.
  • Hosting, security, analytics, and technical support providers who operate according to our instructions and to the extent necessary for service.
  • Official, regulatory, or judicial bodies when required by law, or to protect rights and prevent fraud.

We do not sell your personal data. Independent third parties, particularly banks and financial providers, may be subject to separate privacy policies and terms that the customer should review before agreeing.

6. Cookies

We use cookies necessary for shopping cart operation, login, security, language saving, and settings. We may also use measurement or marketing cookies when enabled and in accordance with your settings and consent. You can control these cookies from your browser, but disabling necessary cookies may prevent some site functionality.

7. Retention period

We retain data only for the time necessary to fulfill orders, provide warranties, offer customer service, and resolve disputes, or for the periods required by applicable laws, regulations, tax and accounting requirements, and contracts. Afterward, data is deleted or anonymized whenever possible, unless there is a legal obligation to retain it.

8. Data Protection

We take appropriate technical and organizational measures to minimize the risk of loss, unauthorized use, or disclosure. No electronic medium is 100% secure, therefore we review our controls and restrict access to those who need it to perform their work.

9. Your rights and choices

Subject to applicable laws and regulations, you may request access to your data, its correction, or its erasure when it is no longer necessary to retain it, object to certain aspects of processing, or withdraw prior consent without affecting processing that has already taken place. We may need to verify your identity before processing your request, and we may retain what is legally required or necessary to protect your rights and resolve disputes.

10. Children and External Links

This website is not intentionally directed at individuals who lack the legal capacity to make a purchase without a guardian or legal representative. The website may contain links to or content from third parties whose policies are not controlled by Zero; review the third party's policy before submitting your data to them.

11. Updates and complaints

We may update this policy as services, legal requirements, or contractual obligations change. The current version and its date will be displayed on this page. For inquiries or complaints related to privacy, please use the contact information above. You retain your rights with the relevant authorities under Egyptian law, including the Personal Data Protection Law No. 151 of 2020 and its executive regulations.

Privacy Policy

Last updated: September 2, 2026

Zero respects the privacy of visitors, customers, and sellers using zero-eg.com. This policy explains the data we may collect, why we use it, the parties involved in orders, payments, finance, and shipping, and your available choices. Read it together with our Terms & Conditions and Returns & Exchanges Policy.

1. Who we are and how to contact us

Zero is an e-commerce operating platform in Egypt. For privacy questions or requests, email e-commerce@mobileplus-egypt.com or contact us via WhatsApp/phone +20 109 991 4797.

2. Data we may collect

  • Account and contact data: name, phone number, email, and encrypted password.
  • Order and delivery data: address, items, quantity, seller, invoice, order status, and return/exchange history.
  • Transaction data needed for payment or finance: selected method, transaction status, reference number, and information requested by the provider to assess eligibility or provide the service.
  • Seller data: identity, business, contact, and account information required for verification, store management, and settlements.
  • Technical data: IP address, device and browser type, cookies, security/error logs, and website usage information.
  • Customer-service communications and documents you voluntarily provide to resolve an order, complaint, or dispute.

3. Why we use data

  • To create accounts and manage orders, invoices, delivery, and after-sales service.
  • To process payment or refer a finance request to your selected provider and show its approval or rejection.
  • To prevent fraud, protect accounts and the website, and verify identity where needed.
  • To communicate about orders, complaints, and warranties and meet legal and accounting obligations.
  • To improve website performance, usability, and error diagnosis.
  • To send marketing only where there is appropriate consent or another lawful basis, with an opt-out.

4. Payments and installments

If you select a card, wallet, bank installment plan, or financing service such as Halan or Souhoola, the data needed to process the request is sent to the selected provider or bank under its terms, privacy notice, and applicable agreement. Approval, credit limit, term, total cost, fees, and debit schedule are determined by the provider and become final only after they are shown to and accepted by the customer.

Where card information is entered into the payment provider's secure page or frame, Zero does not retain the full card number or CVV. We may retain the transaction reference, result, and information needed for accounting and support. We do not advertise “0% interest” or another finance benefit unless it is supported by a valid offer and agreement.

5. Who may receive data

  • The seller is responsible for the order, only as needed for fulfillment, warranty, and after-sales service.
  • Paymob, payment providers, banks, and the finance provider selected by the customer, including Halan and Souhoola where contractually enabled.
  • Shipping, delivery, and communications providers needed to fulfill the order.
  • Hosting, security, analytics, and technical support providers act as necessary to provide the service.
  • Government, regulatory, or judicial authorities where required by law or to protect rights and prevent fraud.

We do not sell personal data. Independent third parties, particularly banks and finance providers, may apply their own privacy notices and terms, which customers should review before accepting.

6. Cookies

We use cookies necessary for the cart, login, security, language, and settings. Measurement or marketing cookies may be used when enabled and subject to the available settings and consent. Browser controls can manage cookies, but disabling necessary cookies may prevent parts of the website from working.

7. Retention

We keep data only as long as needed to fulfill orders, warranties, support, and dispute resolution, or for periods required by applicable laws, regulations, tax/accounting duties, and contracts. We then delete or anonymize data where possible unless a legal retention duty applies.

8. Security

We apply appropriate technical and organizational measures to reduce the risk of loss, unauthorized use, or disclosure. No electronic method is 100% secure, so we review controls and restrict access to those who need it for their work.

9. Your rights and choices

Subject to applicable law and regulatory limitations, you may ask to know what data relates to you, correct it, erase it where retention is no longer necessary, object to certain processing, or withdraw prior consent without affecting processing completed before withdrawal. We may verify your identity and keep information required by law, to protect rights, or to resolve disputes.

10. Children and external links

The website is not intentionally directed to anyone who lacks legal capacity to purchase without a parent or legal representative. External links or content may be governed by third-party policies outside Zero's control; review those policies before providing data.

11. Updates and complaints

We may update this policy when services, legal requirements, or contractual terms change. The current version and date appear on this page. Contact us using the details above for a privacy request or complaint. You retain your rights before competent authorities under Egyptian law, including Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.